Establishing effective Service Transition can be challenging. The following are some of the issues that can arise and need to be addressed to ensure that the Service Transition happens smoothly:
• Ensuring that all change activity is driven through Service Transition.
• Balancing the evolving needs of the business against the need to protect live services (i.e. being responsive while maintaining suitable protection).
• Integrating with development and project lifecycles which traditionally are independent.
• Having the appropriate authority and empowerment to execute the processes as defined.
• Managing people’s perceptions so that the processes are not seen as a barrier to change or as being over bureaucratic.
The Service Transition Manager
The Service Transition Manager is responsible for planning and coordinating the resources to deploy a major release within the predicted cost, time and quality estimates. He will be the Go-To guy for the whole Service Transition Process.
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