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Wednesday, December 21, 2011

Challenges in Service Transition

Establishing effective Service Transition can be challenging. The following are some of the issues that can arise and need to be addressed to ensure that the Service Transition happens smoothly:
• Ensuring that all change activity is driven through Service Transition.
• Balancing the evolving needs of the business against the need to protect live services (i.e. being responsive while maintaining suitable protection).
• Integrating with development and project lifecycles which traditionally are independent.
• Having the appropriate authority and empowerment to execute the processes as defined.
• Managing people’s perceptions so that the processes are not seen as a barrier to change or as being over bureaucratic.

The Service Transition Manager

The Service Transition Manager is responsible for planning and coordinating the resources to deploy a major release within the predicted cost, time and quality estimates. He will be the Go-To guy for the whole Service Transition Process.

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Next: Introduction to Service Operation

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