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Wednesday, December 21, 2011

The Goals of Service Design

In the previous Chapter, we saw the 5 pillars of Service Design. In this chapter, let’s look at the main goals of Service Design. i.e., what exactly Service Design is supposed to do.

The purpose or Goals of Service Design are:
• To design services that not only satisfy business and stakeholder objectives in terms of quality, ease of use, compliance and security, but also minimize the Total Cost of Ownership
• To design efficient and effective policies, plans, processes, architectures and frameworks to manage services throughout their lifecycle
• To support Service Transition in identifying and managing the risks associated with introducing new or changed services
• To design measurement systems for assessing the efficiency and effectiveness of Service Design and its deliverables
• To contribute to Continual Service Improvement (CSI), particularly by designing in features and benefits and then responding to improvement opportunities identified from the operational environment

Previous: Five Major Aspects of Service Design

Next: Service Design Package

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