ITIL Foundation Online Training - $47/mo Description: 14+ Hours, 200+ Practice Questions, Lifetime Access, 100% Online, Self-paced Click Here

10 Full ITIL Mock Exams for only $25/mo.Check if you are ready to take the ITIL Exam and crack it in the first attempt Click Here

Wednesday, December 21, 2011

Introduction to Service Transition

There has frequently been a disconnection between the Development and Operations departments within IT, which has consequently led to many failed implementations of new or changed services. Service Transition is concerned with bridging that gap smoothly, ensuring that operational requirements are fully considered and catered for before anything is moved into the live environment, including documentation and training for users and support staff. Service Transition is also responsible for the decommissioning and removal of services that are no longer required.

Smooth transition is achieved by taking a new or changed Service Design Package (SDP) from the Service Design stage, testing it to ensure that it correctly meets the needs of the business, and deploying it within the production environment.
Some of the processes that are part of this phase are also used within other phases, in particular Service Knowledge, Change and Configuration Management.

Previous: Service Design Package

No comments:

Post a Comment


© 2013 by All rights reserved. No part of this blog or its contents may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the Author.


Popular Posts