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Tuesday, December 20, 2011

ITIL Processes and Functions


Section 3 of this ITIL Preparation Series is all about the various Processes & Functions that are part of the ITIL V3 Library. Each Process/function belongs to one of the 5 areas of the Service LifeCycle which are:
1. Service Strategy (SS)
2. Service Design (SD)
3. Service Transition (ST)
4. Service Operation (SO) and
5. Continual Service Improvement (CSI)

ITIL has many processes and Functions that are part of Service Management.

The table below is the full list of processes & functions that are part of ITIL.

ITIL Processes
Process Name Parent Group
Seven-step Improvement Process Continual Service Improvement
Access Management Service Operation
Application Management Service Operation
Availability Management Service Design
Capacity Management Service Design
Change Management Service Transition
Demand Management Service Strategy
Evaluation Service Transition
Event Management Service Operation
Financial Management Service Strategy
Incident Management Service Operation
Information Security Management Service Design
IT Operations Service Operation
IT Service Continuity Management Service Design
Knowledge Management Service Transition
Problem Management Service Operation
Management of Organisational and Stakeholder Change Service Transition
Release and Deployment Management Service Transition
Request Fulfilment Service Operation
Service Asset and Configuration Service Transition
Service Catalogue Management Service Design
Service Desk Service Operation
Service Level Management Service Design
Service Measurement Continual Service Improvement
Service Portfolio Management Service Strategy
Service Reporting Continual Service Improvement
Service Validation and Testing Service Transition
Strategy Generation Service Strategy
Supplier Management Service Design
Technical Management Service Operation
Transition Planning and Support Service Transition
Note: Don’t worry too much about these processes right now. We will be covering them up in sufficient detail in section 3.

Previous: Authority Matrix

Next: Introduction to Service Strategy

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