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Sunday, December 18, 2011

What is ITIL?

Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is:
"ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."

What are the benefits of ITIL?

Benefits of ITIL are two-fold and can be classified as following:
a. As an IT Service Providing Organization
b. As an IT Professional

As an IT Service Providing Organization:

Benefits of Adopting ITIL in an organization can result in:
• Improved/Better Quality IT services
• Lower costs
• Higher Customer Satisfaction
• Higher Productivity

Benefits of getting ITIL Certified as an IT Professional
• Signifies the fact that you know the standard approach to high quality IT Services
• Better Employment/Career Prospects
• Better Productivity
• Lastly, Better Salary!!!

More details on ITIL can be found below:

ITIL – Wikipedia Link: Click Here

Official ITIL Website: Click Here

Next: Introduction to Service Management

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