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Saturday, March 17, 2012

The 7 Step Improvement Process

The following are the steps in the 7 step improvement process:

Step 1: Define what you should measure

Take into account vision, strategy, goals and objectives to determine what to measure. These measurements should enable the provider to demonstrate value to the business by linking back through to key business drivers.

Step 2: Define what you can measure

There may be a gap between the capabilities of current tools and mechanisms to provide the necessary information. If the desired data really cannot be gathered or if the cost is prohibitive, the measures in Step 1 may need to be revisited.

Step 3: Gather the data

Use monitoring to gather the data. Monitoring may be either automatic or manual. Extra care needs to be taken to ensure that manually gathered data is accurate and consistent.

Step 4: Process the data

Convert the data gathered into the required format for the audience. This can be seen as turning data into information.

Step 5: Analyse the data

Transform the information into knowledge. Develop an understanding of the real meaning of identified patterns and trends, by querying the results to understand its intrinsic value.

Step 6: Present and use the information

Communicate the information at the right level of detail for the audience and in a format that is understandable, provides value and will support informed decisionmaking.

Step 7: Implement corrective action

Use the knowledge gained to make the necessary changes throughout the lifecycle.

Prev: The CSI Manager

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