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Tuesday, March 13, 2012

Goals, Purpose and Objectives of Change Management

In the previous chapter, we learnt what Change Management is and its importance. In this chapter, let us take a look at the goals, purpose and objectives of the same

Goal of Change Management:

The goal of Change Management is to ensure that IT and the business can be aligned and can be kept aligned with optimal efficiency and minimal disruption, re-work and risk by means of the consistent and effective management of the necessary changes needed to maintain alignment.

Purpose of Change Management:

The purpose of the Change Management process is to ensure that all changes are managed through standard methods and procedures that ensure changes are effective, on time, meet their specified requirements and are properly recorded in the Configuration Management System.

Objectives of Change Management:

The objective of Change Management is to ensure that all changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.

Scope of Change Management:

The scope of Change Management covers changes to service assets and Configuration Items across the whole Service Lifecycle. The process addresses all service changes at all levels: strategic, tactical and operational. Hence, although Change Management is described in the Service Transition volume, many changes will occur at an operational level and be relatively small in nature.
Organizations can choose whether requests are raised by specific roles or groups only, or whether anyone within the organization can do so.

Prev: Introduction to Change Management

Next: The Change Management Process

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