Save 65% - ITIL Foundation Online Training - $70 Description: 14+ Hours, 200+ Practice Questions, Lifetime Access, 100% Online, Self-paced Click Here
Tuesday, March 13, 2012
Goals, Purpose and Objectives of Change Management
In the previous chapter, we learnt what Change Management is and its importance. In this chapter, let us take a look at the goals, purpose and objectives of the same
Goal of Change Management:
The goal of Change Management is to ensure that IT and the business can be aligned and can be kept aligned with optimal efficiency and minimal disruption, re-work and risk by means of the consistent and effective management of the necessary changes needed to maintain alignment.
Purpose of Change Management:
The purpose of the Change Management process is to ensure that all changes are managed through standard methods and procedures that ensure changes are effective, on time, meet their specified requirements and are properly recorded in the Configuration Management System.
Objectives of Change Management:
The objective of Change Management is to ensure that all changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.
Scope of Change Management:
The scope of Change Management covers changes to service assets and Configuration Items across the whole Service Lifecycle. The process addresses all service changes at all levels: strategic, tactical and operational. Hence, although Change Management is described in the Service Transition volume, many changes will occur at an operational level and be relatively small in nature.
Organizations can choose whether requests are raised by specific roles or groups only, or whether anyone within the organization can do so.
Prev: Introduction to Change Management
Next: The Change Management Process
© 2013 by www.learnitilv3.blogspot.com. All rights reserved. No part of this blog or its contents may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the Author.
The Incident Management process flow includes the following steps: 1) Inputs to the process : Incidents can be detected and reported in v...
Questions: Question 1 Which of the following is NOT an objective of Release and Deployment Management? A. To ensure there are comprehe...
Questions: Question 1 Which of the following describes the main way in which the Service Strategy publication can assist an organisation...
The Problem Management process flow is the sequence of steps that are followed to handle a problem. 1. Inputs to the process - The inputs...
Questions Question 1 Demand Management interfaces very closely with, and has a dependency on, which other process? A. Capacity Manage...
Questions: Question 1 The ability for Service Operation to perform effective operational monitoring and control depends on data and inf...
There are a number of measures used to assess and report the performance of a service or component in respect of it being available. Avai...
ITIL formally recognizes five separate aspects of Service Design that together describe the Service Design Process: • The introduction of ...
Questions: Question 1 Which of the following most accurately identifies the two aspects of a Service Catalogue? A. Operational Service...
The Design Stage takes a set of new or changed business requirements and develops a solution to meet them. The developed solution is passed...