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Tuesday, March 6, 2012

Goals, Purpose and Objectives of Availability Management

In the previous chapter, we learnt what Availability Management is. In this chapter, we are going to learn the goals, purpose and objectives of Availability Management

Goal of Availability Management:

The goal of Availability Management is to ensure that service availability matches business needs cost-effectively.

Purpose of Availability Management:

The purpose of Availability Management is to provide a focal point and management responsibility for all availability-related activities in respect of both resources and services.

Objectives of Availability Management:

The primary objectives for the process are:
• To prepare and maintain the Availability Plan;
• To monitor availability levels and the status of resources and services to identify potential and actual availability issues and prevent or minimize any consequent business interruptions;
• To manage the availability of services and resources to meet agreed service levels;
• To assist with the investigation and resolution of availability-related Incidents and Problems;
• To assess the impact of changes on availability levels and plans;
• To proactively improve availability where the cost is justified.

Prev: Introduction to Availability Management

Next: Impact of Component Availability on Service Availability

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