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Tuesday, March 13, 2012

Introduction to change Management


It is often said that the only constant thing in life is change. Accordingly, change must be embraced as an essential and natural aspect of any environment, but poorly managed changes can cause chaos within an organization. Indeed, poorly managed changes are often the major cause of Incidents. Not only does this cause disruption to the users, it also leads to rework that is frequently more difficult to achieve than getting it correct originally.

However, a Change Management process should not be viewed as a bureaucratic inhibitor that makes changes difficult to introduce. Rather it should be an enabler to allow the right changes to proceed as smoothly as possible regardless of their scale or complexity.

Historically, many organizations have had change control mechanisms in place, but these have often been fragmented and divergent in aspects such as assessment and authorization. To be truly effective, a common, holistic approach to handling change is required.

A Real life Example:
A Major Bank had to suffer days of embarrassment after their online banking system crashed and its customers were unable to execute many transactions. The cause was traced back to an inadequately tested change to the online banking system. Though things were back to normal within 48 hours, the losses, both financial as well as reputational were substantial.
I guess, by now you understand the importance of Change Management.


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