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Friday, March 16, 2012

Introduction to IT Service Continuity Management

Most organizations’ dependency on their IT systems is such that the loss of key applications or infrastructure could cause the company to fail within days or even hours. Can you imagine an online trading website surviving even one hour, if their servers crash?

Because of this, organizations need to plan how they will recover their key systems within an appropriate timescale in the event of a failure. This is the focus of the IT Service Continuity Management (ITSCM) process.

Organizations can of course suffer from the loss of systems other than IT systems and should therefore have a general Business Continuity Plan that protects against any eventuality that could threaten its vital business functions (VBFs). ITSCM should therefore support and align with the organization’s Business Continuity Management (BCM) process where this exists.

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