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Friday, March 16, 2012

Introduction to Operations Management


IT Operations Management is a Function and not a Process. It is responsible for operating the organization’s IT infrastructure and applications on a day-to-day basis. The IT infrastructure and applications underpin the organization’s services.

Delivery of stable service with unavailability minimized is the main goal of Operations Management. IT Operations Management is the function that ensures that all the organization’s IT infrastructure and applications are managed and maintained on a day-to-day basis in order to deliver the agreed levels of service.

Relationship with other Service Management Processes

There may be overlaps between IT Operations Management and both Technical Management and Application Management. IT Operations Management is a distinct function but it is usual for teams from both Application Management and Technical Management to be part of this function.

Technical Management is responsible for the IT infrastructure while Application Management is responsible for applications. Technical Management has the same responsibilities for the IT infrastructure as Application Management has for applications.

Prev: Relationship between Financial Management and other Processes

Next: Key Activities

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