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Wednesday, March 14, 2012

Introduction to Release and Deployment Management


Once a new or changed service has been developed, we need to get it into the live environment, activate it and provide support while it is live. Most commonly, people think about releasing new versions of software, but the concept applies equally to hardware and other components such as documentation. Indeed, major upgrades or new services will frequently involve combinations of all elements.

In the past, many issues were caused by Development simply passing control to Operations in a ‘clean-break’ move. Release and Deployment Management is concerned with making this a more phased and controlled process, including a period of Early Life Support to ensure that everything is working as it should and can be used by the business.

Effective Release and Deployment processes require close interaction between Development and Operations, preventing the ‘throwing it over the wall’ syndrome so prevalent in the past.

It is very easy for the development team to wash their hands off on a product, as soon as it is developed. However, that is not the end of the road. Documents need to be made to capture the changes that were done, a proper hand over to the Production Support team has to happen etc. Release & Deployment Management is the process where a smooth transition from the development team to the operations/support team happens.

Prev: Relationship between Problem Management & Other Processes

Next: Goals, Purpose and Objectives of Release & Deployment Management

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