The key activities of Change Management are:
• Planning and controlling change
• Understanding the impact of change
• Change decision-making and change authorization
• Change and release scheduling
• Communication with stakeholders
• Ensuring that there are remediation plans
• Measurement and control
• Management reporting
• Continual improvement.
Flow of Events in a Managing a Change:
Typical activities in managing individual changes are:
• To create and record the RFC - The change is raised by the individual or organizational group that requires the change
• To assess and evaluate the change:
o To establish who should be involved in the assessment and authorization• To authorize the change if appropriate
o To assess and evaluate the business justification, impact, cost, benefits and risk of changes (see the ‘Seven Rs’ below).
• To communicate the decision to all stakeholders, in particular the initiator of the RFC
• To coordinate change implementation
• To review (i.e. evaluate the success or otherwise of the change and any lessons learned) and close the RFC.
The figure below illustrates this flow of events.
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