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Tuesday, March 13, 2012

Key Activities in Event Management

Event Management follows a process similar to Incident Management with the following stages:
• Event occurs
• Event notification
• Event detection
• Event filtering
• Significance of Events decision
• Event correlation
• Trigger
• Response selection
• Review actions
• Close Event

The above stages of the process should ideally be automated within the selected tool(s), but manual intervention may be required at times.

The sooner Events are detected, the sooner they can be tackled.

For ex: let’s say you are supporting an online trading platform which will be utilized by traders once the Stock Market is open for Trading say 9 AM. It is desirable to have a status/health check on the servers to ensure that the traders face no hindrance during the trading window. It would be a good idea to set up alerts that run at around 7 AM and notify the support personnel about any impending issues at that time so that, they have a 2 hour window to fix any issues and ensure that the system is available and functional when the trading window opens.

Prev: Introduction to Event Management

Next: Relationship between Event Management and other processes

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