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Friday, March 16, 2012

Key Activities in Service Asset and Configuration Management


The key activities of Service Asset & Configuration Management are:

1. Management and Planning - Defining the level of Configuration Management required for a service or a change project
2. Configuration Identification - Defining CI types and groupings, naming conventions etc.
3. Configuration Control - Ensuring there are adequate mechanisms to control CIs while maintaining a record of all changes to ensure no mismatch with the physical world
4. Status Accounting and Reporting - Maintaining the status of CIs as they progress through their discrete states (e.g. Development, Approved, Live, Withdrawn)
5. Verification and Audit - Checking that the physical CIs exist, records in the CMS match the real world, and that documentation is accurate
6. Information Management - Back-up copies of the CMS should be taken regularly and securely stored. It is advisable for one copy to be stored at a remote location for use in the event of a disaster.

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