ITIL Foundation Online Training - $47/mo Description: 14+ Hours, 200+ Practice Questions, Lifetime Access, 100% Online, Self-paced Click Here

10 Full ITIL Mock Exams for only $25/mo.Check if you are ready to take the ITIL Exam and crack it in the first attempt Click Here

Tuesday, March 6, 2012

Key Performance Indicators


In the previous chapter, we saw the various metrics used in Availability Management. In addition to those, Availability Management can use a range of Key Performance Indicators (KPIs) to demonstrate continual improvement. Those KPIs are:
• Percentage reduction in service unavailability
• Percentage increase in service reliability
• Percentage improvement in end-to-end availability
• Percentage reduction in the number of service breaks
• Percentage reduction in lost user time due to unavailability of services
• Percentage reduction in third-party contract breaches of availability service levels

Prev: Metrics used in Availability Management

Next: Relationship between Availability Management and other processes

2 comments:

  1. Hi

    Tks very much for post:

    I like it and hope that you continue posting.

    Let me show other source that may be good for community.

    Source: Facilities management KPIs

    Best rgs
    David

    ReplyDelete

ShareThis

© 2013 by www.learnitilv3.blogspot.com. All rights reserved. No part of this blog or its contents may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the Author.

Followers

Popular Posts