The objectives of the Seven-step Improvement Process are to:
• Define a set of measures that are relevant to business requirements and which will support the identification of effective improvement opportunities;
• Adopt a structured approach to gathering, processing and analyzing the measurement data in order to identify improvement opportunities;
• Communicate those improvement opportunities so that appropriate decisions can be taken about actions.
The Seven-step Improvement Process is fundamental in supporting CSI and operates across the entire Service Lifecycle. It focuses on identifying improvement opportunities, not only for the processes and services, but also for the disciplines implemented as part of each of the Lifecycle stages, including the discipline of CSI itself.
Value is created by ensuring that the services and the mechanisms for delivering those services continue to align with and meet business requirements, and by identifying opportunities for continual improvement.
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