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Friday, March 16, 2012

Purpose and Objectives of Service Asset and Configuration Management


In the previous chapter, we saw what Service Asset & Configuration Management is. In this chapter, lets us take a look at the Purpose & Objectives of this process

Purpose of Service Asset and Configuration Management:

The purpose of Service Asset and Configuration Management (SACM) is to:
• Identify and control all items of interest
• Manage and protect the integrity of assets.

Objectives of Service Asset and Configuration Management:

The objective of SACM is to define and control the components of services and infrastructure, and to maintain accurate configuration information on the historical, current and planned states of these components, services and infrastructure.

Scope of Service Asset and Configuration Management:

Asset Management covers service assets across the whole Service Lifecycle. It provides a complete inventory of assets and records who is responsible for their control. It includes full lifecycle management of IT and service assets, from the point of acquisition through maintenance to disposal.

Configuration Management provides a configuration model of the services, assets and infrastructure by recording the relationships between service assets and Configuration Items. It ensures that components are identified, baselined and maintained, and that changes to them are controlled. The scope covers interfaces to internal and external service providers where there are assets and Configuration Items that need to be controlled (e.g. shared assets).

SACM optimizes the performance of service assets and configurations and therefore improves the overall performance of the service, and minimizes the costs and risks caused by poorly managed assets (e.g. service outages, fines, incorrect license fees and failed audits).

Prev: Introduction to SACM

Next: More on SACM

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