In the previous chapter, we saw the importance the Service Catalog has, in terms of the service provided by IT companies. Keeping the Service Catalog up to date, accurate and complete does not happen by accident. It needs to be managed. In ITIL, the goal of the Service Catalog Management process is to ensure that an up-to-date Service Catalog is developed and maintained.
Purpose of Service Catalog Management:
The purpose of Service Catalog Management is to create and maintain a Service Catalog of all services currently delivered or ready to be delivered by the IT service provider. Service Catalog Management must ensure that the Service Catalog meets the agreed functionality, usability, accessibility, availability and performance requirements of all those who need to use it.
Objectives of Service Catalog Management:
The objectives of Service Catalog Management are:
• To obtain an agreement with all key stakeholders, especially the customers, on the definition of a service.
• To design, develop and maintain the Service Catalog and its contents as part of the overall Service Portfolio.
• To agree, in conjunction with Service Portfolio Management, on the interface between the Service Catalog and the Service Pipeline.
• To liaise with Service Level Management and Business Relationship Management to ensure the information contained in the Service Catalog is accurate, up to date and fit for purpose.
• To liaise with the business, Security Management, IT Service Continuity Management and other processes to ensure the content of the Business Service Catalog is aligned with the business and its processes.
• To liaise with Configuration Management, support teams, Application Management and suppliers to ensure that information on Configuration Items (CIs), interfaces and dependencies within the Technical Service Catalog is accurate and up to date.
• To maintain the Service Catalog under strict change control and ensure by effective document version management that only current versions of the Service Catalog are in use.
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