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Wednesday, March 14, 2012

Relationship with other Service Management Processes


The Release & Deployment Management process interfaces with the following Service Management processes:

Change Management

All releases are driven by an authorized RFC.

Configuration Management

Providing input for the components during the build and updating during the various phases of the release and deployment.

Incident Management

Particularly during Early Life Support when extra attention and resources may be required.

IT Service Continuity Management

Continuity plans must be updated to reflect the new or changed service.

Capacity Management

New resources may be required or loads on existing ones changed.

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Next: Introduction to Demand Management

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