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Friday, March 16, 2012

Relationship with Other Service Management Processes


The Demand Management process interacts with the following Service Management Process:

Capacity Management

Demand Management is a key contributor to Capacity Management because it helps understand the nature of demand on resources and can reduce the capacity requirements by smoothing out peaks in demand.

Service Portfolio Management, Service Catalogue Management

Codifying patterns of business demand and user profiles can contribute to Service Portfolio and Service Catalogue Management by helping to align services to particular business needs and requirements.

Financial Management

Financial Management can contribute to Demand Management by assisting with financial uplifts and discounts to influence and smooth demand across peaks and troughs.

Prev: More on Demand Management

Next: Introduction to Service Desk

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