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Tuesday, March 13, 2012

Relationship with Other Service Management Processes


The Event Management process by itself might seem small but it plays a very significant role in the success of the overall IT service offered to the customer. It also interacts with some other service management processes. They are:

Incident Management

There is a close relationship between Event Management and Incident Management. The processes are similar and some Events will be triggers for the Incident Management process. Proactive Event Management will reduce the number of Incidents because exceptions will be identified before Incidents occur.

Other Processes

Many areas of Service Management will identify areas that they want to control and monitor. Configuration Management and Capacity Management will have a number of requirements for Event Management.

Prev: Key Activities in Event Management

Next: Introduction to Application Management

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