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Tuesday, March 13, 2012

Relationship with Other Service Management Processes


There are very close connections between Problem Management and Incident Management. Also, Problem Management needs to work closely with the Service Transition processes of Change Management, Configuration Management and Release and Deployment Management.

Information about Problems and Known Errors will come from processes such as Availability Management, Capacity Management and IT Service Continuity Management. The proactive side of Problem Management has a close relationship with Continual Service Improvement. Financial Management and Service Level Management provide some of the cost and service guidelines to which Problem Management adheres.

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Next: Introduction to Release & Deployment Management

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