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Tuesday, March 13, 2012

Relationship with Other Service Management Processes

The Technical Management function interacts with two other processes/functions. They are:
1. IT Operations Management
2. Application Management

There may be overlaps between Technical Management and both IT Operations Management and Application Management. Technical Management is responsible for the IT infrastructure while Application Management is responsible for applications. Technical Management has the same responsibilities for the IT infrastructure as Application Management has for applications.

IT Operations Management is a distinct function but it is usual for teams from both Application Management and Technical Management to be part of this function.

Prev: Key Activities in Technical Management

Next: Introduction to Knowledge Management

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