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Tuesday, March 13, 2012

Relationship with Other Service Management Processes

The change management process interfaces with many other service management processes. They are:

Organizational level processes
• Integration with business change processes to ensure change issues, aims and impacts are exchanged.
• Program and project management need to align to service change.
• Sourcing and partnering require effective Change Management to manage relationships.

Asset and Configuration Management

• Enables change impact assessment and tracking of change workflow.
• CMS may identify related CIs affected by a change but not included in the original request.

Problem Management

• Changes are often required to implement workaround and fix known errors.

IT Service Continuity Management

• IT Service Continuity Plans need to be updated via Change Management.

Security Management

• Changes required by security are under Change Management.

Capacity and Demand Management

• Capacity Management needs to assess impact of changes on capacity.
• Changes required by Capacity Management are under Change Management.

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