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Tuesday, March 13, 2012

Relationship with Other Service Management Processes


The Application Management function interacts with only two of the Service Management processes. They are:
1. IT Operations Management
2. Technical Management

There may be overlaps between Application Management and both IT Operations Management and Technical Management. Application Management is responsible for the applications while Technical Management is responsible for the IT infrastructure. Application Management has the same responsibilities for the applications as Technical Management has for the IT infrastructure.

IT Operations Management is a distinct function, but it is usual for teams from both Application Management and Technical Management to be part of this function.

Prev: Key Activities in Application Management

Next: Introduction to Technical Management

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