Save 65% - ITIL Foundation Online Training - $70 Description: 14+ Hours, 200+ Practice Questions, Lifetime Access, 100% Online, Self-paced Click Here
Friday, March 16, 2012
Relationship with other Service Management Processes
IT Service Continuity Management interacts with the following processes:
There is clearly an overlap between the ITSCM process and the Availability Management process. The distinction is that Availability Management is primarily concerned with maintaining the availability of VBFs, whereas ITSCM provides contingency in the event of a failure that either Availability Management could not prevent or from which IT could not quickly recover.
Changes need to be assessed for their impact on continuity plans and consequent changes incorporated into the change planning. The Continuity Plan itself is subject to change control.
Service Level Management
Service Level Management will provide advice on the definition of VBFs and the expectations of the business with regard to the permissible time delays in the restoration of services.
Capacity Management helps to ensure adequate resources are available to accommodate services after the Continuity Plan is invoked and that agreed service levels can be maintained in this situation.
Asset and Configuration Management
Configuration Management maintains records of recovery CIs, their status and specification.
Information Security Management
The potential for a security breach to cause a major Incident means that Information Security Management contributes to the BIA and Risk Analysis activities.
Prev: Role of ITSC Manager
Next: Introduction to Financial Management
© 2013 by www.learnitilv3.blogspot.com. All rights reserved. No part of this blog or its contents may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the Author.
The Incident Management process flow includes the following steps: 1) Inputs to the process : Incidents can be detected and reported in v...
Questions: Question 1 Which of the following is NOT an objective of Release and Deployment Management? A. To ensure there are comprehe...
Questions: Question 1 Which of the following describes the main way in which the Service Strategy publication can assist an organisation...
The Problem Management process flow is the sequence of steps that are followed to handle a problem. 1. Inputs to the process - The inputs...
Questions Question 1 Demand Management interfaces very closely with, and has a dependency on, which other process? A. Capacity Manage...
Questions: Question 1 The ability for Service Operation to perform effective operational monitoring and control depends on data and inf...
There are a number of measures used to assess and report the performance of a service or component in respect of it being available. Avai...
ITIL formally recognizes five separate aspects of Service Design that together describe the Service Design Process: • The introduction of ...
Questions: Question 1 Which of the following most accurately identifies the two aspects of a Service Catalogue? A. Operational Service...
The Design Stage takes a set of new or changed business requirements and develops a solution to meet them. The developed solution is passed...