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Friday, March 16, 2012

Relationship with other Service Management Processes

IT Service Continuity Management interacts with the following processes:

Availability Management

There is clearly an overlap between the ITSCM process and the Availability Management process. The distinction is that Availability Management is primarily concerned with maintaining the availability of VBFs, whereas ITSCM provides contingency in the event of a failure that either Availability Management could not prevent or from which IT could not quickly recover.

Change Management

Changes need to be assessed for their impact on continuity plans and consequent changes incorporated into the change planning. The Continuity Plan itself is subject to change control.

Service Level Management

Service Level Management will provide advice on the definition of VBFs and the expectations of the business with regard to the permissible time delays in the restoration of services.

Capacity Management

Capacity Management helps to ensure adequate resources are available to accommodate services after the Continuity Plan is invoked and that agreed service levels can be maintained in this situation.

Asset and Configuration Management

Configuration Management maintains records of recovery CIs, their status and specification.

Information Security Management

The potential for a security breach to cause a major Incident means that Information Security Management contributes to the BIA and Risk Analysis activities.

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