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Tuesday, March 6, 2012

Role of the Availability Manager

The Availability Manager is responsible for ensuring that the goals and objectives of the Availability Management process are met.
His Major Responsibilities would be:
• Ensuring Service Levels in respect of availability are met for all current and new services
• Responding to availability related Incidents and Problems
• Ensuring that appropriate Configuration Items and services are monitored for availability through Event Management
• Specifying appropriate levels of component reliability, maintainability and serviceability
• Reporting availability performance against service levels
• Creating and maintaining the Availability Plan
• The continual improvement of the Availability Management process
• Cost-justifying availability requirements with Financial Management
• Attending Change Advisory Board (CAB) meetings as required and assessing requests for change for their impact on availability.

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