The IT Service Continuity Manager is responsible for ensuring that the objectives of the ITSCM process are met. His responsibilities will include:
• Undertaking BIA and risk management exercises for both existing and new services
• Implementing and maintaining the ITSCM process and continuity strategy and maintaining the alignment with business continuity planning
• Preparing and maintaining the continuity and recovery plans and ensuring that these continue to support the organization’s Business Continuity Strategy and plans
• Regularly testing the plans for effectiveness, reviewing the results and taking action to overcome any identified deficiencies
• Ensuring that any personnel who have a role in transitioning from one location to another are fully trained and aware of their responsibilities
• Managing third-party suppliers of recovery equipment and facilities to maintain the integrity of the continuity and recovery plans
• Attending Change Advisory Board (CAB) meetings as required and assessing changes for their impact on the plans and updating the plans accordingly
• Managing the continuity plan during invocation and restoring the service back to the primary or other designated facility.
Metrics used to measure ITSCM Performance
Metrics that can be used to measure the performance of the ITSCM service and process in respect of the effectiveness and preparedness of the organization are as follows:
• The number of services not covered by the continuity and recovery plans (that should be covered).
• The number of issues identified in the last continuity test that remain to be addressed.
• The number of errors found in an audit of the information in lists of key people, their responsibilities and contact details.
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