As expected, the Knowledge Manager is the individual who is responsible for the Knowledge Management process.
The Knowledge Manager’s responsibilities include:
• Ensuring that the service provider is able to gather, analyze, store and share knowledge and information;
• Improving efficiency by reducing the need to rediscover knowledge.
Not only does the Knowledge Management process interface with all the other Service Management processes, but it also interfaces with everyone within the business, and suppliers, customers and external sources of information. As a result, we do not have a separate chapter on Relationships.
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