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Friday, March 16, 2012

Role of Managers involved in SACM

Since SACM is a complicated discipline, it is practically not possible to have only one person In-charge of the whole process. As a result, a bunch of specialized individuals together share the responsibilities in SACM. They are:
Service Asset Manager – He manages the lifecycle of assets.
Configuration Manager – He manages the lifecycle and relationships of all CIs.
Configuration Analyst – He analyzes/proposes scope of asset and configuration processes; undertakes process activities.
Configuration Administrator/Librarian – He controls the receipt, identification, storage and withdrawal of all supported CIs (content control).
CMS/Tools Administrator – He monitors the performance and capacity of Asset and Configuration Management systems and recommends improvement opportunities (technical control).

Relationship with Other Service Management Processes

SACM underpins virtually every other Service Management process as we have already seen. The most significant relationships are:

Change Management: Identifying the impact of proposed changes
Financial Management: Capturing key financial information
IT Service Continuity Management: Providing awareness of assets the business depends on and controlling key spare assets and software
Incident and Problem Management: Providing and maintaining key diagnostic information and maintaining and providing data to the Service Desk
Availability Management: Supporting detection of points of failure.

Prev: Challenges & Metrics

Next: Introduction to IT service Continuity Management

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