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Tuesday, March 6, 2012

Role of a Service Catalog Manager


The Service Catalog Manager is the person who is in-charge of keeping the catalog up to date and ensure that, it adds value to both the organization providing the IT Service and to the organization/customer who is receiving the service.

The Service Catalog Manager‘s responsibilities include ensuring that:
• All services in operation and new services moving into transition are correctly recorded in the Service Catalog
• Retired services are removed from the Service Catalog at the appropriate time
• The Service Catalog is maintained to be accurate, complete and up to date
• The Service Catalog continues to serve the needs of those who need to use it.

Prev: Key Activities in Service Catalog Management

Next: Relationship between Service Catalog Management with other Processes

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