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Wednesday, March 7, 2012

Scope of Supplier Management


The scope of Supplier Management covers the management of all suppliers to the IT service provider. In practice, this does not mean that all suppliers should be given equal attention. Some will have a lesser role in the delivery of IT services, those that provide minor services or commodity items that can be easily sourced elsewhere. Some will have a much greater impact on the IT service provider, and these suppliers require more proactive management and attention, especially where their failure to deliver can have a profound effect on the ability of the IT service provider to deliver services.

In some cases, the IT service provider has a proven track record of quality and reliable services and in such cases, the customers usually do not involve in detailed Supplier Management due to the confidence/trust that has been built up over years. But, in cases where the service provider is new to the relationship, Supplier Management is vital to ensure that the services provided by the IT Service provider are timely and are adding value to the customers’ business.

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