Whenever a Change is requested, a number of questions need to be answered. They are collectively referred to as the “Seven R’s of Change Management”. They are:
• Who RAISED the change?
• What is the REASON for the change?
• What is the RETURN required from the change?
• What are the RISKS involved in the change?
• What RESOURCES are required to deliver the change?
• Who is RESPONSIBLE for the build, test and implementation of the change?
• What is the RELATIONSHIP between this change and other changes?”
This information is needed to ensure an accurate impact assessment is completed, and that the balance of risk and benefit to the live service is well understood. Without this information, the change may fail to deliver all the possible or expected business benefits or have an unexpected, detrimental effect on the live service.
If a Change is approved without considering all the above facts, it may have catastrophic results. Remember the example in the chapter on Introduction to Change Management?
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