|BCM||Business Continuity Management|
|BIA||Business Impact Analysis|
|BRM||Business Relationship Management|
|CAB||Change Advisory Board|
|CMDB||Configuration Management Database|
|CMIS||Capacity Management Information System|
|CMMI||Capability Maturity Model Integration|
|CMS||Configuration Management System|
|COBIT||Control Objectives for Information and related Technology|
|CRM||Customer Relationship Management|
|CSI||Continual Service Improvement|
|DIKW||Data ? Information ? Knowledge ? Wisdom|
|DML||Definitive Media Library|
|ECAB||Emergency Change Advisory Board|
|EFQM||The European Foundation for Quality Management|
|eSCM–SP||eSourcing Capability Model for Service Providers|
|ISM||Information Security Management|
|ISMS||Information Security Management System|
|ISO||International Organization for Standardization|
|ITSCM||IT Service Continuity Management|
|ITSM||IT Service Management|
|ITSMF||IT Service Management Forum|
|KPI||Key Performance Indicator|
|MTBF||Mean Time Between Failures|
|MTBSI||Mean Time Between System Incidents|
|MTRS||Mean Time to Restore Service|
|OGC||Office of Government Commerce|
|OLA||Operational Level Agreement|
|PBA||Pattern of Business Activity|
|RACI||An example of an authority matrix: Responsible, Accountable, Consulted, Informed|
|RFC||Request For Change|
|ROI||Return On Investment|
|SACM||Service Asset and Configuration Management|
|SCD||Supplier and Contracts Database|
|SDP||Service Design Package|
|SIP||Service Improvement Plan|
|SKMS||Service Knowledge Management System|
|SLA||Service Level Agreement|
|SLM||Service Level Management|
|SLP||Service Level Package|
|SLR||Service Level Requirements|
|SPM||Service Portfolio Management|
|TCO||Total Cost of Ownership|
|TSO||The Stationery Office|
|VBF||Vital Business Function|
|VOI||Value Of Investment|
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ITIL - Abbreviations
The following are the abbreviations throughout this blog. They will also be useful during the ITIL V3 Certification Examination.
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